Proudly serving a vibrant customer base since 1991, Hero Outdoors has ample amount of store space and carries an enormous selection of product. Whether your interests are in great military surplus, shooting sports, survival and the outdoors, military driven fashion or that hard to find military collectible you will find something to excite your interest. Well known to the Law Enforcement, Military Cadet, Scouting and Paramedic communities, a large inventory of gear and accessories for these fields is always available.
Family owned and operated for 3 generations in Oshawa,Ontario, Canada our dedicated staff is always on hand and we look forward to meeting you.
Hero Outdoors is a division of Hero Army Surplus INC.more...See more text
Last order from them horrible customer service takes for ever to get anything from them and I live in Ontario and they open up packages to have lower shipping cost and remove parts to the product as well beware of this company.
First part of my shipment went fine but then on the second part I received the wrong product. It took 60 days to end the transaction and finally get a refund on the 2nd shipment. They continuously argued with me that I had gotten the right product to then finally admit it was wrong.
I had to deal with rude employees, no responses e-mails, being hung up on, and told that I had broken the product when I had not.
Very unprofessional, by far the worst place I've shopped for airsoft stuff.
Good selection of products, generally a nice store. However, their refund policy is disgusting. I wouldn't recommend purchasing anything over $20 because if it breaks or has a manufacturers defect you're screwed.
Good arrangement of products, but if you are new to the Airsoft and need the assistance of staff to help get the part they will sell you the wrong part to make a buck or staff members are dont really know what they're talking about.if you are knowledgeable on the the subject would highly recommend.
Hello Steven,
We here at Hero Outdoors thank you for your honest opinion, we value your business and hope you will shop with us again.
By goodfellow
December 6, 2015
I Bought a Rothco...
I Bought a Rothco M65 jacket from Hero Army Surplus and wrote several unfavorable reviews regarding the jacket using polite language. Despite several email exchanges, Hero Army Surplus did not post my reviews. The representative at Hero Army Surplus claimed technical problems with their server. It's been about a year now and still the reviews have not been posted. There has been absolutely no follow up from Hero Army Surplus.
