Every garage needs protection, and that protection starts with a secure garage door. If you require assistance, On Track Door Systems Inc. in Owen Sound can step in and open the door for you.Located in Owen Sound, On Track Door Systems Inc. offers a variety of products and services for your garage door. Our team is fully certified by the Grand Valley Construction Association, and can assist you with installation and maintenance for residential, commercial and industrial garage doors. We specialize in steel doors, irregularly sized doors, and rolling doors. Our services also extend to levelers and seals and shelters for industrial loading docks. For more information, give us a call today, and we’ll help you get your next garage door installation project on track.more...See more text
This company installed two 16 x 16 doors on my Calhoun building. One panel was damaged during installation and needed to be replaced. They did that, but caused an issue with the function of the door. Now, most times it jams in the open position. After two years of numerous service calls to fix this issue they now have not fixed it and want to charge me for more service to fix the damage they caused. Shabby ,, very poor consumer relations.
This service call was completed Free of Charge despite doors being out of warranty and not having been alerted to any further issues since the last service call (also done under warranty) Have also since, received confirmation from both this customer and the contractor to confirm satisfaction has been achieved. We are not perfect and do apologize for the delay in correcting this issue, but remain committed to satisfying our customers.
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By wd123
January 7, 2011
Phone calls not returned
Phone calls not returned over two days. Called another Company.
Repaired same day called
I do apologize for our tardiness. What can I say, we are in the busiest time of our season and am sorry for our neglect to your situation. Please call me and I will set you up with a free one hour service.
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