Come taste a delectable creation at Harvey's / Swiss Chalet. This eatery proposes a fast food menu, hamburgers and barbecue for 11$ to 25$. Their atmosphere has been described as casual. They graciously feature a take-out menu. You can get there by car. The surrounding location is notable for its parks.more...See more text
The food was great,the service was great except the LONG wait for our food!!!Three out of the four times we have been there we have waited from 70 min to 80 min for our meals.this is NOT exaggerated.What we gather is that you run short of chicken and if it would happen once would be one thing but it's just been too often in a short time!We can only come in now when we know we have all evening to be there.
Ordered quarter chicken dark with kettle chips instead of fries. Only got chips. Corrected to add chicken. Got white meat. Took it to kitchen for dark meat. Chicken was pink and red. Asked to send back and was out of time for lunch. Management fought back with saying it is fine and produced the record of tests from the spit. I did not eat it at all and returned to the kitchen. Asked it be removed from the bill. Manager fought back again with the bedside manor or a toddler told he has to go to the corner. GM finally came out as it was clear there was no resolution and removed it from the bill. Needless to say after having worked for Swiss Chalet in the past at another location, this one has shown me exactly how to never operate in business. As a side note the kettle chips are nice and light but lack in flavour.
Beyond pathetic, that sums up Owen Sound Swiss Chalet. I ordered a pickup of four quarter chicken meals. I waited and waited for over thirty minutes during a lightening storm at the drive through after a fifteen minute drive into town. They then told me to wait in the back of the restaurant because others behind us were honking and becoming restless in the drive through. After waiting another 30 minutes they told us they were out of food. P.S it was like pulling teeth to get our money back.
