disturbed part 2
he told me its not his fault and its not the surgery that did this. he says its a low probability that something goes wrong in surgery and i understand that...but this is ridiculous. he said any vet would tell me the same thing and that there is no problem with my cat's paws. i will definitely go to another vet and make sure of that...he can't even tell me what this thing that looks like a deformed nail is and tells me that certain things are inexplicable, after making up theories about fungus. the surgery was done 2 years ago and now something has come to my attention and i am blamed for it. i even went to see him a few weeks after the surgery to make sure that my cat's bleeding paws were going to be ok and were healing properly because i was so worried as to why it was still bleeding here and there. he told me everything was ok and now it turns out those 2 exact paws that were bleeding are the ones that have nails growing out of them... i am very disappointed in this place and wouldn't recommend it to anyone. stay away. the people are nice but the quality is questionable.
Business Reply June 14, 2010
Dear Mrs "mmong", We have received your review and wanted to make sure to reach out as fast as possible! Your feedback is appreciated! We do care for our customer satisfaction and always strive to improve. The experience described doesn’t meet our standards and we apologize for that! We are sorry the experience was not to your satisfaction and assure you that this is not in line with the client services we take pride in offering everyday since 2002! We would love an opportunity to make it up to you and show you how we do things at Blackburn Animal Hospital. At Blackburn Animal Hospital, we have been focused on offering a satisfactory experience to all our customers for the past 8 years and we would like a chance to change your opinion. How about a 2nd trial?Please come and see us again and we’ll prove you that your first experience is not consistent with how we treat our clientele. Hoping to see you soon and reading a 2nd review that will be much happier!