Take a trip to old world Italy without ever leaving Etobicoke. For over 20 years, Rocco's Plum Tomato has been delivering an authentic taste with a genuine Italian ambiance. The food is uniquely cooked to order while keeping the natural essence of the food. Italian dining with European flair. Rocco welcomes you to join them at both their locations at 164 The Queensway and 1068 Islington Avenue in the celebration of life, love and food. Private party specialists available.more...See more text
I've passed this restaurant many time and always...
I've passed this restaurant many time and always wondered about it. Tonight we stopped in for dinner and what a mistake that was. The waiter (could be manager) has a terrible "could care less" attitude. Waited a long time for appetizers that were tasteless. Main courses just adequate but would have been better off with a frozen entree at home. If you're offered a refill on your soft drink know that you will be charged for it !! Bottom line - don't waste your time or money on this place.
the good: the food - everything was delicious
the bad: we had a large party of 40 - the restaurant only scheduled one server for it - thru little fault of her own, the service was sadly lacking
the ugly: we could not see that the manager did anything to help her even though seventeen 7-year-olds waited 90 minutes for food and half of them had to leave before dessert came out; the manager refused to give us our group discount which we had agreed upon when booking (arguing that the 'bookee' had no right to have offered the discount); in spite of our complaints on service the manager refused to remove the automatic 15% gratuity for large parties (which really can't even be legal).
the verdict: in spite of great food the experience was a complete turn-off - the manager was rude, unhelpful, and truly couldn't have cared less if we left happy or even indifferent. the most disheartening part is that the party had been booked 2 weeks prior, with all details worked out including a pre-set menu for the kids; separate bills for the adults; and a group discount. whether it was an overly-ambitious staff member who agreed to the booking or not, the mismanaged event will go down as a brutal event for 17 families who live in the area.
I have always loved Rocco's and eat there at least 50% of the time I go out for dinner (since I moved to Etobicoke in 2001). I bring all my friends there. Unfortunately on my last two visits (in the last two months) we were served by an incredibly rude guy, and he makes condescending and sarcastic comments - I feel very uncomfortable going to Rocco's any more and unfortunately likely won't return. I was hoping the first experience was just a bad night, but the second visit was just as bad. I wish I knew what happened to the gentleman that used to always serve us - he was great! I hope they realize what damage he is doing to their business. The food and everything else is still great but I can no longer enjoy the experience and will not return.
