Our goal is to make your dining out experience, a delightful one with our remarkable staff that are gladly waiting to serve and highly skilled chefs who will prepare your meal to perfection. Induldge your taste buds in authentic herbs and spices all in a comfortable enviroment.
The food is undeniably great. Their curry dishes...
The food is undeniably great. Their curry dishes are terrific, as are their pho noodles. Service is their achilles heel. They are so busy that they sometimes forget orders, and the service is very slow. My suggestion is that you go to one of their other locations, one in Kitchener and one in Waterloo, and a couple in London, or you order takeout. If you do order takeout, add about 10 minutes to their estimated time for pickup.
I've been going here for a while now and have been happy most of the time. My last visit was literally my last visit. I ordered a dinner salad and in the menu it read single or dinner. I wrote the word "small" and the item number on the bill. When the salad was coming to the table, it looked awfully large, so I said to the server "that's a small". The lady just nodded. when the bill came I noticed they charged me for a dinner sized salad. I told them we write down "small" on our bill. she showed me on the computer that there was not an option to press "small" in their computer system, so she figured I wanted the dinner sized salad. So if I would have written the word "single" on the bill, I would have received what I wanted. The thing that bothered me was they didn't even apologize or try to make the situation better. I love their food and bubble teas, but have not gone their since only because I don't think they have good customer service.
We felt dumb never having been here as a family -- we line in Cambridge. I'd been to the Guelph location several times, but the rest of my family had never been.
Services was reasonable (they were quite busy), and the ambience nice (my daughter liked the koi in the entryway pool).
Food came quickly, but the entrees came too close to the appetizers for my wife's liking.
Vermicelli bowl was light and refreshing; would have liked a little more zing to it, but they have a gigantic menu full of other spicy stuff, so no biggie.
We'll be back.
