Serving traditional Fish and Chips and other British classics.
Thistle Fish and Chips has been serving Burlington for 27 years. We pride ourselves in being a family restaurant that serves great food, and provides a wonderful atmosphere.
We have been regular patrons for about 4 years and always loved the food and service. Recently the quality of both has deteriorated.
This week my wife's fish was very watery and "mucky". The waitress asked how the food was and my wife told her. The waitress offered to replace the fish and add some new hot chips. She returned a few mintues later with the same, now cold, meal and indicated that "they" said there was nothing wrong with the fish and it would not be replaced. From then on we were ignored and the bill was rudely "banged" onto the table.
As we were leaving I went to talk to the "owners" who told me that there was nothing wrong with the fish and they knew fish for 25 years. I explained that my wife was not satisfied with her meal and the subsequent service and I was told "too bad". There was no apology or offer of a discount - both the "owners" were rude when I complained about their customer service..
Obviously we will never return.
I cant believe they call them selfs the best fish...
I cant believe they call them selfs the best fish and chips in town,,worst fish ,,soft soggy tasted off,,fries seemed old and i think they redropped in dirty oil. When asked for kictchen to redo the food they told me that it was just fine and expected me to eat my meal that by then was ice cold and pay for it. To bad the owners run their business by the addage that the customer is allways wrong,,will i go back ..not a chance and as a chef i will be sure to tell all my friends. They should not be in business.
This was our first time and we had heard many great things about the place.
Well there was a cobweb in the corner near our table. The knife was dirty and the waitress well she was scary and not polite or didn't care. We received a glass that had water in it and the waitress dumped the water out on the carpet on the floor. The pop was warm and flat when we stated something the response was we have been serving it all night and no one else complained. The pop was replaced and still the same very warm and flat, and most of all there was a bone in my fish and we were told no that never happened when I had the bone on the plate.. We spoke to a manager that didn't seem to care neither no offer of discount or replacement this is not good.
We will not return to this location the food was not even good we had better and large sizes for smaller amount of money. Watch what you eat.
The delivery corridor I will call it always backed up with people and the counter where you pay for your order has absolutley no privacy when you pay. Even if you preorder your pick up others stare you down when you walk up to the counter to get your order. There should be a separate line up for preorders so you dont have to fight your way through...
The Fish is the best in town. We always have a double of each. We continue to go back at least every other week, however, we dont eat in as the line up is always too long.
The chip ends as we call them can sometimes be the majority of your order. For these prices they should dump the chips bits and give you fully cooked chips and large ones, not little bits that look almost cauterized.
The mushy peas are tasteless and I can only recommend a new supplier.
Will we go back???
At least every other week!!!
The fish is the best and reminds us of home. Nothing is perfect and they could improve things but if you don't like it then feel free to get cooking.
Cheers
Great food, simple atmosphere, quick service.
Food was nice & hot, fried just right & not greasy as I've had at other location. Huge portions.
Never had deep fried Haggis, it was delicious.
I'll be comming back!!
