A-1 Taxi is available 24 hours a day, 7 days a week. We offer low flat rates to the airport and out of town. With over 160 cars, we are Brampton's largest fleet of airport limousines. We were also voted Best Taxi Company in Brampton for 14 years by The Brampton Guardian. Since 1992, we have served Brampton, Bolton, Bramalea, Heart Lake, Springdale, Churchville, Snelgrove, Castlemore and the surrounding areas. We also offer free wake up calls, reliable and fast parcel delivery and vans upon request. Please call A-1 Taxi or book online at www.a1taxi.ca. more...See more text
I just moved to the area, and called A1 for a price quote.
The agent treated me as though I was bothering her, and made no effort to disguise her unhappy mood. She yelled across the room to another agent in order to confirm a price quote. She placed me on hold without notice, so that I was left wondering what was wrong with the phone line. I hung up and called back three separate times. When I asked her to let me know the next time I would be placed on hold, she raised her voice, and began yelling at me that she had to put me on hold to get the information I wanted. I responded by saying that I understood she needed to place me on hold, but that I would appreciate being told I was being put on hold. She continued raising her voice, yelling at me rudely, and finally hung up. I called back, and asked for a manager. The gentleman who answered refused to allow me to speak to a manager. When I asked the gentleman for his name, he asked me "Why do you want to know my name?" I responded that I wanted his name in order to confirm the agent with whom I was speaking, and that it was customary for customer service representatives to provide a name to customers who requested it. He refused to give me his name, and began to also yell at me on behalf of the woman who originally spoke with me.
I let them know I would never call back.
I have taken taxis for years, and I have never been confronted with such a rude, disrespectful, crass, and shockingly unprofessional staff. If you believe you deserve conflict-free, professional treatment as a paying customer, please take your business elsewhere.
* this review is based on my personal experience, and personal opinion.
