serious decline in customer service
Never had a single issue in the 10 year I was a customer here with the previous owner Wendy but since the new ownership I will never be back again. Most recently we tried to purchase 5 lobsters (of various weights) at first the owner wasn't even going to weigh them claiming she picked them up so often she didn't need to. Finally she did, and when we went to pay we gave her our coupon for 2 x 3lb lobsters. The total should have been for the remaining 5-1/2lbs. Imagine our surprise when she tells us to pay $180.00. After discussing the coupon for two of the lobsters she then said ok, $120.00. We still argued saying 5-1/2lbs at $15.00/lb should at the most be $90.00. But she complained saying she was losing money because of the coupons for the 3lb lobsters. So - basically she was either refusing to honor the coupons or her price per pound on the lobster. The total she demanded we pay worked out to $21/lb. not he advertised price. Bad business if you ask me. They advertise 100% satisfaction guaranteed, that is certainly not accurate. They won't even honor their prices. I will never be back, it's very unfortunate because I used to love this place