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Staff is helpful. Lots of cool items in the store.
While I was waiting in line to pay for some things for my granddaughters, an older man (owner, manager?) cut into line between the two young people using the cash register. When I called him on his rudeness, his response was that I should be willing to wait because I was only buying two things. That is no way to run a business, or hope for a return visit. BGD
Business Reply September 23, 2019
Hi Barbara, once again my apologies. I did not realize that you had only two items as there were many items on the counter. regardless no excuse. Once I found out the line queue was maintained and you did go first. Many times customers need a written receipt and I endeavor to reduce waiting times at the till by continuing to use the cash register as the previous customer gets a written invoice. The gentleman I was serving had two items, and no I do not expect you to wait. Sorry. Doug Earle
Blonde older lady treated me poorly like I didn’t know what I was talking about, left empty handed at the end, would never go back in my travels to Calgary.
Business Reply September 27, 2019
Hi chry0345, I have tried to determine what you were looking for, and why we failed to give you great customer service unfortunately I cannot seem to identify the reason. I can only offer you my apologies as we do strive to deliver great customer service to all our customers. I understand your feelings and frustration towards Canuck that this interaction has caused, and hoped you were able to find what you were looking for elsewhere. I am always open to discuss if you ever want to call. TY Doug
I have been using Canuck Amusements for years for awards and banquet supplies. Customer service, speed, product quality and inventory are second to none. I would recommend this store to anyone who needs awards or is planning a party.
Outstanding service! I think this is one of the few stores that I have be to where the staff have mastered the art of greeting me when I come in & offer assistance without being "salesy". I am self employed so I understand the value of great service. I have visited Canuck Amusements for all of the following and I am always please with the results: Baloons and party favors, client gifts, promo products for my business and awards for my business and soccer team. You guys rock!
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