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Martini's invites you to their establishment. Discover a menu featuring hamburgers, priced at 26$ to 60$. They are open at night Monday and Saturday and during week-ends. Payments ...
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My family and I have been patron's of the Charcoal Steakhouse for about 40 years - since it's location on Weber Street where Zhers is now. I was a little girl when we used to go there on Sundays. In recent years, my friends and I attend Martini's for birthdays and other special occasions so I would say between the Charcoal, Martini's and Del Dante's, I attend there for dinner about 6 or 7 times a year (average once every 2 months). The Charcoal has always been my favourite restaurant and I order NOTHING but the "individual meaty ribs" with the brown sugar sauce. I have always been happy that you could order them in Martini's as well.
Last night was my birthday, and again my two girlfriend's and I attended Martini's to celebrate. In recent years instead of ordering the rib dinner, I order a French onion soup (the best ever) with 2 of the "individual meaty ribs" (this is how it was stated on the menu). Last night, the ribs came with one bone and was the same size as one rib always was in the past. When I told the waiter I had ordered 2, he said they take out every second bone but you get the meat of both ribs. I advised they had never done that before and the rib (which he said was the meat of two) was the same size as it always was. He got a woman who I assum was a manager and she said "they had always done it that way". My girlfriend and I argued with her saying we had been coming for years and there was always 2 ribs criss-crossed on the plate (2 bones). She said again "they had always done it this way" and then I find out she has only worked there 8 or 9 months (so obviously she had no idea what they had "always done"). I wondered how they did the dinner now as it had always been 6 ribs and my mom and dad split it when they go there (3 each). She said that the dinner is a rack of ribs which is 12 but since every second bone is removed, it looks like 6. Why then had the menu always said "6 individual meaty ribs"? She got the General Manager who offered us an extra rib each and took the item off the bill which was great of him however, I am still concerned with the "new:" presentation on the plate. I don't care what was said (apparently they asked the cook) It was only ONE rib not two. I was told by the waiter that the owner was there and I could talk to him but then was told by the General Manager that he wasn't there. I do appreciate the lengths to which the General Manager went to make my friends and myself happy but if that is what they are doing now, I probably won't order that again as the value for what they call 2 ribs is not worth $7 as it was only a couple of bites.
Also, when the reservation was made my girlfriend was asked if it was a special occasion (which they always aske) and they always bring a little desert to share but not this time.
As stated this is my favourite restaurant and I hate to complain about it (I have never complaned about it in 40 years) but if this is the chef's decision, someone should talk to him that it really looks like the owners are getting greedy and offering less food for the same price.
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