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I booked a three-hour couple's treatment months before my anniversary with my girlfriend. I called to confirm our booking twice. Less than 24 hours before our appointment, I received a text message from the spa telling me that they could not honour it. When I called to address the situation, the individual on the other end told me that this cancellation was standard operating procedure. They were unapologetic. I have never experienced such horrendous customer service.
Terrible terrible. New owners as of Jan 2015. Won't honour packages purchased from previous owner. Made appointment for facial and when I got there they had no record and there was noone to do facial. People there very unhelpful and don't care. Business is not going to last so definitely do not buy any packages. I will never go back there.
I booked a double spa package this summer ($200 for the two of us). The package included a 50 minute massage, 20 minute facial, and 20 minute foot massage. My first complaint is that they kept comin in an out of the room, Cutting of a total of 30 min The quality of the massahe was also lacking. Ive had professional RMT massages before and this is nowhere near. The pressew of the massage was not consistent, her strokes were har
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If you enjoy being pampered – but not at the expense of doing the right thing – you’ll appreciate the use of ethical and organic products at this Cumberland Street spa. A full service operation, they offer fabulous massage and facial packages for couples and singles, plus a no-nonsense selection of manicures and pedicures. The spectrum of massage therapies includes aromatherapy and hot stone, while facials employ rejuvenating and anti-aging techniques.
View this Smart ListYou can put nail polish on by yourself at home, so the point of going out is to experience something you can’t recreate. At this midtown salon, the indulgent spa manicure consists of a lovely 15-minute massage of your arms and hands before the colour is applied. Feet get twice the care, with either a 20-minute reflexology massage or a hot stone pedicure, plus a nail polish application.
View this Smart List