West-Way is proud to be Ottawa’s only family owned and operated taxi company celebrating over 30 years of exceptional customer oriented service. We have grown from 20 cars in 1982 to a fleet of over 325 cabs including the most accessible vans and standard vans of any local company. We are here to meet all our client’s needs 24 hours a day, 365 days per year.
In addition to serving the Greater Ottawa-Carleton region, we are proud to be the exclusive provider of on demand taxi service at the Ottawa Macdonald Cartier International Airport. West-Way is the Capital’s “specialist” in providing transportation to the health care community. Our cars are exclusively located in front of the majority of Ottawa’s hospitals, and provide Para Transit services for the City of Ottawa.Our vehicles are computer dispatched and GPS tracked for your convenience and safety. Prior to beginning work at West-Way, all our drivers are trained in customer service skills, and many have upgraded their training by taking additional courses in defensive driving and transporting persons with disabilities.
We are constantly striving to provide our clients with the best, most reliable taxi experience. Please check out our services page to see what we can do for you!more...See more text
Westway have become a terrible taxi service. My first taxi of the day, number 148, was dirty, smelled and the driver was ignorant. When I called to come home I was told five to ten minutes. I am a senior and was left waiting outside for over an hour. If it hadn’t been for the kindness of the owner of Arlington barbers who gave me a ride home, I would still be waiting for a taxi. I will not be using them again.
Dont assume that they will keep a reservation. After waiting what seemed like a really long time, I called them back up and they said that no such reservation was in their system. The driver that eventually arrived, after they rebooked a cab, was very pleasant. However, my overall experience was poor.
Today in the morning I was traveling from CHEO to bells corners and got into 2 lights only and paid $50. But usually people pay around $30 for same distance and area! So disappointed.
My mother who is 90 years old was treated terribly by cab drivers on two different occasions. One time they brought her to the wrong address and then when she told him to bring her to the right address he kept the meter running. Second time the driver asked for the money upfront before he brought her to where she was going. My mother is deaf and she had a very difficult time with this.
Dispatch is in the Philippines - they can't understand English. Made reservation with difficulty and asked them to repeat it back to me. They still got it wrong. Wanted AM taxi and they reserved for PM. Almost missed my flight.
2* for friendly and helpful driver.
I live downtown and parking is not really an option so I pay for parking $75.00 a month andthis very disrespectful driver that works for westway has been parking in my driveway for the last 3 days. I had to park in the street far from my home and mobilize 2 small children due to this asshole. Now because of this driver for westway I recei A ticket of 55$ Which is very unfair. I just got his car towed because this guy is not just parked 5 min, 3 hrs later and he's still in my driveway , no note w
I had the worst experience with this company I ordered a taxi at 6:54 was told it would be there in 15min taxi came at 7:30. I was standing outside in the cold I'm currently 9 months pregnant and was with my 4 yrold son. The driver drove reckless.when we got to the address he tried to overcharge me I refused to pay that price demnaded he changed it to the correct price so he took my card out of my hand& paid himself with my interact tap I have never been so disrespected in my life!!
In the morning I called and ordered a taxi to pick me up at a place at 6:30 pm. I was supposed to be home by 6:45 pm and the driver came at 6:55 pm . My daughter and I were standing outside and waiting in the cold when it was raining. i called at 6:35 pm to ask where the driver was and they said "they'll be here in a few minutes." Every five minutes I would call and get the same response. At 6:50, I called and the man said " i can't do anything about it and it's not my fault."
I had a great experience! Did my groceries during rush hour (only time I could find a sitter), came in less than five minutes. My driver was courteous and helped me with my groceries to the car and to my door! Thank you for helping! :)
I called for a cab a few days ago and after I waited for 20 minutes, I called back asking where about the driver is and what number he is. The girl on the other line just told me that "driver will be there soon" and hung up. Not sure if the connection got cut off, I called back asking if she had disconnected the line and she said "yes". wow..
At least don't admit that you hung up to your customers.. This dispatcher name is Annie. Watch out, she is well-known as rude, even to the drivers.
