ZERO stars. I gue...
ZERO stars. I guess these guys have offices in Mississauga and Surrey and I think I called the Surrey number (4167271000). Most horrible experience I've ever had on the phone. The representative was so rude, unprofessional and unhappy that how dare I call him instead of calling my local travel agent. He refused to even ask for my name and refused to provide any kind of confirmation for our transport from Jeddah to Makkah for Umrah. Even though their number was printed right on the piece of paper we got so obviously I would prefer to deal with them directly instead of first calling my local agent. Oh and aside from the absolutely horrendous customer service etiquette on the phone, ALL the dates were printed wrong on our passports. Our arrival date in Makkah was miraculously accurate. The departure date to Madina was printed wrong, the arrival back to Makkah was wrong and departure from Makkah back to Jeddah was also wrong. And all the papers were stapled THREE times on each passport's cover so there's huge holes in the back covers of our Canadian passports now. Please save yourself the nightmare and deal with any other travel agency.