By amcl6088
January 27, 2018
The worst service I have EVER received. Manager on duty, Amin, at check out lied about being the general manager. He was unwelcoming, rude, mumbled when he spoke and did not provide us with the service we are used to receiving from IHG hotels. We've made IHG our primary choice when staying anywhere, whether in the states or Canada. Our first visit to Canada we chose Staybridge Suites (on the same complex) and this time we chose Holiday Inn Express. He singlehandedly left a bad taste in our mouth
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