Spectra Community Support Services is a non-profit, multicultural organization providing free, caring and confidential distress lines and support services in several languages for the diverse population of the Region of Peel and surrounding area.Founded in 1973 and run by dedicated staff and trained volunteers, this centre provides 24 hour emotional support and distress line service in English every day of the year.Spectra Community Support Services' volunteers must complete 50 hours of in-class and on-line training in order to take calls on the distress lines. Our training program focuses on listening skills, values clarification, crisis/suicide prevention/intervention, mental health, understanding sexuality, volunteer development and more.Spectra Community Support Services also provides on-going training sessions for current volunteers to keep their skills updated. The primary purpose is to ensure that volunteers feel comfortable in offering non-judgmental emotional support to anyone calling our different programs. more... See more text